What is the value of my Tone E-Card PIN code?
Tone E-Cards have two values, $9.99 for 20 credits good for 4 ringtones and graphics and $19.99 for 40 credits, good for 8 ringtones and graphics.

How do I use a Tone E-Card:
1. Find the unique PIN code on your Tone E-Card email and/or receipt of purchase.
2. Go to www.att.com/mediamall to shop for ringtones or graphics. To access on your handset go to MEdia Mall>Shop Ringtones or MEdia Mall>Shop Color Graphics
3. Enter your Tone E-Card PIN code in the “coupon/Tone Card code” field on the purchase page when you are ready to buy a ringtone or graphic.

Can I use a Tone E-Card to purchase Answer Tones?
No, Tone E-Cards can only be used to buy ringtones and graphics.

Will my Tone E-Card expire?
Yes, Tone E-Cards expire 180 days from the date they are purchased.

Where do I get a Tone E-Card?
Tone E-Cards are for sale online. Click here to purchase a Tone E-Card.

Can I give a Tone E-Card as a gift? Who can use the Tone E-Card?
Yes, Tone E-Cards may be given as gifts. Any AT&T customer on any rate plan may use the Tone E-Card.

How do I receive my Tone E-Card and when?
Tone E-Cards will be sent via email. You (or gift recipient) will receive your Tone E-Card immediately after purchase.

How can I purchase a Tone E-Card now but give it to someone as a gift later?
The best way to purchase now but give as a gift later is to use your own email address instead of the gift recipient's email address. Print out the email you receive with the Tone Card PIN and give it to the gift recipient whenever you choose.

What should I do if I (or gift recipient) don't receive the email or delete or lose it? Click here to Email Us or to speak directly to a Customer Service Representative call The Concept Studio at 1-866-223-8491 (Monday-Friday; 9:00am -5:00pm EST).

I had a technical issue in the middle of my purchase. Will I still be billed for that transaction?
No. The transaction will not go through and your credit card will not be charged if you experience a technical issue during your transaction. You will be billed for a transaction if you click Submit Order and receive a confirmation message.

I lost my PIN, can you replace it?
Sorry, no. PINs should be treated like cash and cannot be replaced if lost or stolen. Please print your receipt and/or Tone E-Card with your PIN code and keep it for your records.

My Credit Card charges don't match my receipt. What should I do?
Click here to Email Us or to speak directly to a Customer Service Representative call The Concept Studio at 1-866-223-8491 (Monday-Friday; 9:00am -5:00pm EST).

When I'm using a Tone E-Card PIN, why does the purchase confirmation screen show "Charge to Phone Bill"? Does that mean I'm not getting my ringtone for free?
"Charge to Phone Bill" is a standard entry under payment type. However, nothing will be charged to your AT&T bill when you use a valid Tone E-Card PIN. Note that the purchase amount will appear as $0.00. If you had not used a PIN code, the amount of your purchase would be shown on this page.

How can I verify that I wasn't charged when I use a Tone E-Card?
Simply log in to DirectBill and check your charges. The ringtone or graphic you selected will be shown with a charge of $0.00. DirectBill charges are updated within five minutes of the purchase.

Can I use my Tone E-Card to make a ringtone purchase via Text Messaging or MEdia Net?
Yes, enter in the field located under the BUY button called "Coupon Code/Tone Card".